Last updated: January 11, 2025

1. Order Processing

Orders are processed by Verge Innovations Pte. Ltd. within 1-2 business days after payment confirmation. Orders placed after 5:00 PM SGT or on weekends/holidays are processed on the next business day. You will receive a confirmation email once your order has been accepted into our fulfillment queue.

2. Shipping Methods & Delivery Times

• Singapore & Malaysia: Ninja Van or SingPost; 1-3 business days
• Southeast Asia: DHL eCommerce, Aramex, or UPS; 3-7 business days
• International: DHL, UPS, or FedEx; 5-12 business days depending on destination

Delivery timelines are estimates and may vary due to customs inspections, carrier delays, or force majeure events.

3. Shipping Fees

Shipping fees are calculated at checkout based on destination, selected carrier, and package weight. Promotional free-shipping offers will be clearly shown before you confirm payment. Any additional fees charged by carriers for remote areas will be communicated before dispatch.

4. Order Tracking

A tracking number will be emailed to you once the order leaves our warehouse. Tracking information may take up to 24 hours to update. If you do not receive tracking details, please contact us at hello@theverge.site with your order number.

5. International Shipping, Customs & Duties

We ship worldwide. International customers are responsible for any import duties, VAT/GST, brokerage fees, or customs clearance charges. Refusal to pay customs fees may result in the package being returned or destroyed; in such cases, refunds will be issued in accordance with our Refund Policy after deducting applicable fees.

6. Address Accuracy & Failed Deliveries

Please ensure your shipping address, contact number, and recipient name are accurate. Verge Innovations Pte. Ltd. is not responsible for delays or additional fees caused by incorrect address details. If a package is returned due to an incorrect address or failed delivery attempts, reshipping charges will apply.

7. Damaged, Lost, or Delayed Shipments

All parcels are insured up to their declared value. If your package arrives damaged, please notify us within 48 hours with photos of the packaging and product. Lost shipments will be investigated with the carrier; replacements or refunds will follow the carrier's official confirmation.

8. Non-Deliverable Items & Restrictions

Certain items may be subject to export or import restrictions. We reserve the right to cancel and refund orders that cannot be shipped legally to your destination. Digital-only products will be delivered electronically to the email address associated with your account.

9. Singapore Entity Information

名称：Verge Innovations Pte. Ltd.
地址：12 Marina View, #21-01 Asia Square Tower 2, 新加坡 018961
电话：+65 6123 4567
邮箱：hello@theverge.site

10. Contact Us

For shipping-related questions, please contact our support team:

• Company: Verge Innovations Pte. Ltd.
• Address: 12 Marina View, #21-01 Asia Square Tower 2, Singapore 018961
• Phone: +65 6123 4567
• Email: hello@theverge.site
• Support Hours: Monday - Friday, 9:00 AM - 6:00 PM SGT